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I have found both the staff and Management at Rundles are prepared to offer a service to the Council which is both flexible and tailored to our unique requirements.
At times we have needed to vary our approach at short notice and have been impressed by the willingness to meet our requests.
SGC contract Rundle & Co. Ltd to collect unpaid Council Tax, National Non Domestic Rates and Unpaid Parking Fines.
I find their performance to be excellent in regards:
- Quality of goods/services provided
- Invoicing & administration
- Resolution of queries
- Delivery within targets
- Reliability of contractor
- Collection rates
The contact my team have with both the local office and the Head office is always professional and extremely helpful.
In all I would recommend this company without any hesitation.
Rundles implemented our Revenues Enforcement services in July 2016. Implementation was completed in less than 2 weeks including all our customised recovery schemes, back office support processes and IT interfaces.
IT integration is often the most challenging area; however Rundles completed this within a 2 week timescale including setting up of secure file transfer protocols (SFTP), HTTPS sites, bespoke file formats and testing the 2-way flow of data in to/out of our Academy system.
We were very impressed with the speed Rundles were able to understand our operation and implement our contract.
SGC Parking Services have sent cases to Rundles since 2012. The success rate is very good. I have always found them to be flexible and professional.
The Enforcement Agents and office staff are always helpful, polite and approachable.
Rundles give it the personal touch that some others do not.
We are very pleased with our tracing results. 338 put into trace, 161 successful hits – 41% success rate!
I would like to say a big thank you to one of your enforcement agents Mr Wesson, he has been a great help and gave us some support.
Not everyday you get a decent enforcement agent like Mr Wesson, who advised us accordingly, pointed us in the right place, gave great support in a difficult time that we was having and can’t thank him enough.
He is an asset to Rundles. Please give him a big thank you from us.
I just wanted to give you my thanks for the recent presentation.
The Advisors found it very interesting and informative – they have said it was one of the best presentations they have had!
Since the Council first employed Rundles in 2001, they have consistently remained our top performing enforcement contractor. We also receive very few complaints about their bailiffs. Our Contract Manager meets with us quarterly and always provides our required reporting pack on time each month.
All of my team have built strong and trusting relations with Rundles employees at all levels and would highly recommend them as an enforcement partner for other local authorities.
I would like to compliment one of your bailiffs. Mr Gibbs spoke to me with a lot of respect & was polite. He took the time to understand my situation rather than just demanding money that I wouldn’t have been able to afford.
He is a credit to bailiffs, people would pay up a lot quicker & be happier with the situation. He was certainly the reason i paid up quicker.
I hope you appreciate what a decent guy he is. Hope you have more like him in your team.
We have recently used Rundles standalone trace service for two exercises which have resulted in trace success rates of between 21 – 40 %. Rundles use a variety of 3rd party specialist sources and in-house Trace Teams to provide us with up to the minute debtor intelligence.
We would have no hesitation in recommending Rundles’ services to any organisation/Local Authority which required up to date debtor intelligence and increased collection rates.
We are probably a small client, but you make us feel the most important.
Rundles have arranged several Enforcement Agent surgeries on behalf of Tower Hamlets Council in respect of Council Tax matters.
These have proved to be very successful for the Council as contact has been made with debtors who had previously ignored both the Council and Rundles.
Rundles managed the process from start to finish including sending out of the invitations and arranging Rundles staff attendance.