Coronavirus Update – We’re Here To Help

The Covid-19 outbreak is continuing to present significant challenges to residents, Councils, and companies.  We’ve therefore put in place a number of measures which will protect our staff and support customers, whilst maintaining our ability to recover the funds needed by our Local Authority clients to deliver frontline services.

We really do understand the difficulties which some customers are facing, and we’re committed to supporting customers and local communities however we can. 

We recognise your income may be affected due to working less, no longer working, self-isolating, or caring for someone who is sick.  If your circumstances have changed, please do let us know.  We’re often able to set up flexible payment plans if you contact us now.

Our Contact Centre and Welfare Teams are here to help (0800 081 6000), and we fully understand the pressures which you may be facing.  You can also contact us via our website to make an arrangement or make payments, or use our 24/7 automated payment line

If your income is affected by Coronavirus, you may also be entitled to additional financial support.  To check the entitlements which you personally could receive, please head to our independent ‘Benefit & Budgeting Calculator’.  As well as viewing your entitlements based on your individual circumstances, you can choose to send the information to our Welfare Team to help build a sustainable and affordable plan to support you in managing your debt.

We completely understand how the current situation may be affecting you.  Our Advisors are here to help, so please contact us to discuss how we can support you now, and in the months ahead.