ʻO kā mākou mau hana
No ke kōkua ʻana iā ʻoe e hoʻomaopopo i ke kaʻina hana, ua hāʻawi mākou i nā pane i kekahi o nā nīnau i nīnau pinepine ʻia ma lalo nei.
Hiki i ka hapa nui o kā mākou mea kūʻai ke loaʻa ka ʻike e pono ai lākou ma aneʻi, akā inā hiki iā mākou ke kōkua i nā mea āpau, e ʻoluʻolu e kipa i kā mākou Kāhea iā mā˚ou ʻaoʻao a hoʻokaʻaʻike ma nā ala kūpono iā ʻoe - eia mākou e kōkua.
He aha kaʻu e hana ai inā loaʻa iaʻu kahi leka akā ʻaʻohe pili o ke kanaka iaʻu?
E ʻoluʻolu e kelepona i kā mākou keʻena i hiki iā mākou ke pale aku i nā hana hou aʻe mai ka hana ʻana ma kāu helu wahi.
No ka ʻike hou aku e pili ana i nā palapala āu e pono ai e hoʻouna, e ʻoluʻolu e kipa i kā mākou Nā kikoʻī o ka mea noho hou pauku.
E ʻoluʻolu e koho i ka Kāhea iā mā˚ou koho ma ka piko o ka ʻaoʻao e nānā i kā mākou ʻano o nā ala pili.
ʻO wai ka mea hiki ke kōkua inā loaʻa iaʻu nā pilikia kālā a pilikino paha?
He mea nui ʻoe e kamaʻilio me kā mākou Enforcement Agents a i ʻole Contact Center Advisors i hoʻomaopopo mākou i kou kūlana.
Makemake mākou e kōkua iā ʻoe no laila e ʻoluʻolu e launa pū me mākou i hiki iā mākou ke kamaʻilio e pili ana i kāu mau koho.
Inā loaʻa iā ʻoe nā pilikia kālā a pilikino paha, nui nā hui e hiki ke hāʻawi i nā ʻōlelo aʻo kūʻokoʻa.
E ʻoluʻolu e kipa i kā mākou ʻŌlelo aʻo aie ʻaoʻao no ka papa inoa o nā hui i hiki ke kōkua iā ʻoe.
Ua loaʻa iaʻu kahi leka hoʻomaopopo. He aha kaʻu e hana ai?
Hāʻawi ka Notice iā ʻoe i ka liʻiliʻi o ʻehiku mau lā maopopo e uku ai i kāu aie, a i ʻole e kelepona mai iā mākou e kūkākūkā ai, kapa ʻia kēia ʻo ka Compliance Stage.
E ʻoluʻolu, ua hoʻohui ʻia kahi uku £75 (e like me ke koi ʻia e ke kānāwai) i kāu moʻokāki i ka wā i loaʻa ai kāu hihia mai kā mākou mea kūʻai aku.
He aha ka hopena inā e haʻalele au i ka leka hoʻomaopopo o ka hoʻokō?
Inā ʻaʻole ʻoe e uku i kāu aie a e kelepona mai iā mākou e ʻae i kahi hoʻonohonoho ʻae ʻia i ka wā o ka Compliance Stage, e kipa aku kahi Luna Hoʻokō iā ʻoe e ʻimi i ka uku a i ʻole e wehe i nā waiwai. Ua kapa ʻia kēia mau 'Ka Papa Hooko'a'Kūʻai a i ʻole ka hoʻopau ʻana'.
E loaʻa hou iā ʻoe nā uku kānāwai inā e holomua kāu hihia i kēia mau pae.
He aha nā uku e uku iaʻu?
Hoʻonohonoho ʻia nā uku e ka Take Control of Goods (Fees) Regulations 2014:
- Ka Papa Hoʻokō: £75.00. E hoʻohui ʻia kēia uku i kāu hihia ke loaʻa iā mākou ke aʻo mai kā mākou mea kūʻai aku.
- ʻĀpana hoʻokō: £235, me 7.5% o ka waiwai aie ma luna o £1,500. E hoʻohana ʻia kēia uku i ka wā e hele ai kahi Agena Enforcement i kāu waiwai.
- Kūʻai a i ʻole ka hoʻopau ʻana: £110, me 7.5% o ka waiwai aie ma luna o £1,500. E hoʻohana ʻia kēia uku ma ka hele mua ʻana i ka waiwai no ka lawe ʻana i nā waiwai i kahi kūʻai.
E ʻoluʻolu, e hoʻopiʻi ʻia ʻoe no nā kumukūʻai mālama, nā koina locksmith, nā uku hoʻokolokolo a me nā hoʻokaʻawale ʻē aʻe i ka hihia o ka wehe ʻana a/a i ʻole ke kūʻai ʻana i nā waiwai.
Ua ʻae au i kahi hoʻonohonoho ma 'Sage Compliance' – He aha ka mea e hiki mai ana?
Inā mālama ʻoe i nā ʻōlelo o kāu ʻaelike, ʻaʻole e kipa ʻia kāu waiwai a ʻaʻole e uku hou ʻia.
Ke hoʻopau ʻoe i ka uku hope o kāu ʻaelike, e pani ʻia kāu moʻokāki a hōʻailona ʻia i uku piha ʻia.
He aha ke ʻano o ka Certificated Enforcement Agent?
ʻO ka Luna Hoʻokō he kanaka i ʻae ʻia ma lalo o s46 o ka Tribunals Courts and Enforcement Act 2007. Hana lākou ma ka inoa o nā Mana Kūloko a i ʻole nā ʻAha Lunakanawai, e hoʻokō ana i nā ʻauhau ʻaha kūkā i uku ʻole ʻia a me nā kauoha no ka uku ʻole o ka home, nā palapala hoʻolaha no ka uku hoʻopaʻi uku ʻole a me nā palapala kauoha. no ka uku ole o ka Aha.
He aha kaʻu e hana ai inā ua kipa mai kekahi Luna Hoʻokō i koʻu waiwai?
Inā loaʻa iā ʻoe kahi kipa mai kahi Agena Enforcement, pono ʻoe e kamaʻilio me lākou i ka hikiwawe e kūkākūkā e hoʻopau i kāu aie.
Inā ʻaʻole ʻoe i laila i ka wā i kipa aku ai ka Enforcement Agent i kāu waiwai a ua loaʻa iā ʻoe kahi leka i kaha ʻia no kou nānā ʻana, pono ʻoe e kelepona koke i ka Enforcement Agent e kūkākūkā i kāu hihia.
No ke aha i kipa mai ai kekahi Luna Hoʻokō i kaʻu waiwai?
Ua kipa ka Luna Hoʻokō i kāu waiwai ma ke aʻo ʻana a kahi Mana Kūloko. E pili ana kā lākou kipa ʻana i kahi mana hoʻokō i hāʻawi ʻia iā lākou e kahi Mana Kūloko e hōʻiliʻili i kahi leka hoʻopaʻi uku ʻole a i ʻole kauoha kuleana (e laʻa me ka ʻauhau ʻaha kūkā, nā uku no ka home ʻole, a me nā mea ʻē aʻe) i ʻaiʻē iā lākou.
Ua kipa mai kekahi Luna Hoʻokō i koʻu helu wahi a waiho i kahi leka hoʻomaopopo i koʻu hele ʻana i waho. He aha kaʻu e hana ai?
E ʻoluʻolu e kelepona koke aku i ka Agena Enforcement (hōʻike ʻia nā kikoʻī pili ma ka pepa) e kūkākūkā i kāu mau koho no ka hoʻoholo ʻana i kāu aie.
He mea koʻikoʻi loa ʻoe e hoʻokaʻaʻike mai iā mākou, e kipa hou ʻia kāu helu wahi a hiki iā ʻoe ke hoʻonui i nā kumukūʻai a me nā hana hou aʻe.
Hiki iā mākou ke kōkua iā ʻoe, akā inā ʻoe e hoʻopili iā mākou.
Pono anei ka Luna Hoʻokō e lawe i kahi palapala kauoha?
ʻAʻole, ʻaʻole koi ʻia ka Luna Hoʻokō e loaʻa i kahi palapala kauoha maoli i ka manawa o ka hoʻokō.
He ʻokoʻa loa kēia i ka palapala hopu Makai no ka laʻana, kahi e pono ai ka palapala kauoha maoli.
Pono nā Luna Hoʻokō e lawe i kā lākou palapala hōʻoia (i hoʻopuka ʻia e ka ʻAha) a me ka Mana e Act mai ka ʻaha kūkā kūpono e hoʻokō i nā kauoha kuleana.
I nā hihia ʻē aʻe a pau, ʻo ka palapala hōʻoia wale nō ke koi ʻia.
He aha ka ʻae ʻana i nā mea kūʻai aku?
ʻO ka ʻaelike Kūʻai Kūʻai ʻia he ʻaelike ma waena o ka Agena Enforcement a me ʻoe.
ʻO nā waiwai i lawe ʻia e mālama ʻia ma kou lima ma ke ʻano e uku ʻia ke kālā e like me nā ʻōlelo i ʻōlelo ʻia i loko o ka ʻaelike.
O na waiwai a pau i komo iloko o ka aelike, na ka Aha.
'O ia ho'i, e hana ana 'oe i ka hewa ke kū'ai aku 'oe a wehe paha i ka waiwai ma hope o ka ho'okomo 'ia 'ana o ka 'aelike.
Ke hoʻomau nei ʻoe i ka ʻaelike, ʻaʻole e hoʻomaka ka Enforcement Agent i ke kaʻina hana no ka wehe ʻana a kūʻai aku paha i kāu waiwai.
I ka pau ana o ke koena, aole lilo ka waiwai i ka Aha.
He aha kaʻu e hana ai inā haʻalele au i ka lā uku?
E ʻoluʻolu kāhea iā mā˚ou e kūkākūkā koke i nā kumu i hala ʻole ai ka uku.
He aha nā ʻano uku e ʻae ʻia e Rundles?
ʻAe mākou i nā uku ma o ke kālā, kāleka hōʻaiʻē/debit, cheque, BACS/Chaps, ke kauoha kūpaʻa, ka leka uila, ka panakō pūnaewele, ka hōʻaiʻē pololei, Payzone a me PayM.
No nā uku kālā, e ʻoluʻolu e mālama ʻoe i kāu palapala hōʻoia o ka uku.
ʻAe mākou i nā uku kālā ma o ka leka, akā naʻe, paipai mākou iā ʻoe e hoʻouna i ke kālā ma o ka hoʻouna kūikawā a i hoʻopaʻa ʻia paha a e ʻoluʻolu e loaʻa iā ʻoe ka ʻinikua kūpono.
ʻAʻole mākou e uku no nā uku i hana ʻia iā mākou.
E koho i Uku Pūnaewele ma luna o ka ʻaoʻao e uku kāleka i kēia manawa, a i ʻole, e ʻoluʻolu e kelepona i kā mākou kikowaena kikowaena.
Inā uku au i kāu mea kūʻai, pono anei iaʻu e uku i kāu mau uku?
ʻAe, i ka manawa i kauoha ʻia ai mākou e ʻohi i ka ʻaiʻē, ua lilo ʻoe i kuleana no nā uku e like me ka mea i hōʻike ʻia i loko o ka Ka Hooponopono ana i na Waiwai (Uku) 2014.
Inā ʻoe e uku pololei i kā mākou mea kūʻai aku, pili ʻoe i nā uku i loaʻa.
E hoʻomau ka hana a hiki i ka uku piha ʻana o ka huina kālā, me nā uku a me nā uku.
E pili ana anei kāu mau hana i koʻu kūpono ʻaiʻē?
I kēia manawa, he mea hūnā kāu aie ma waena o kā mākou mea kūʻai aku, mākou a me ʻoe.
Pau ka ʻaiʻē ua pani ʻia ka hihia.
Ua loaʻa iaʻu kahi leka mai Rundles, he aha kaʻu e hana ai?
He mea nui e hoʻokaʻaʻike koke mai iā mākou e kūkākūkā i ka hoʻomaʻemaʻe ʻana i kāu aie i kā mākou mea kūʻai aku.
Inā ʻaʻole mākou e lohe mai iā ʻoe, e hoʻomau ʻia ka hana e pili ana i kahi Agena Enforcement e kipa ana i kāu helu wahi.
E loaʻa iā ʻoe nā uku hou inā ʻaʻole ʻoe e hoʻokaʻaʻike mai iā mākou e hoʻonohonoho i ka uku o ka aie.
Pehea wau e hoʻopiʻi ai?
Mahalo mākou i nā manaʻo a pau mai nā mea kūʻai aku.
Inā manaʻo ʻoe ua hāʻule kā mākou lawelawe ma kekahi ʻano, e ʻoluʻolu kāhea iā mā˚ou no laila hiki iā mākou ke hoʻoponopono i nā mea.
Inā makemake ʻoe e waiho i kahi hoʻopiʻi kūhelu, e ʻoluʻolu hoʻopiha i kahi palapala hoʻopiʻi (ʻike ʻia i loko o ka ʻāpana Kulekele Hoʻopiʻi o ʻO kā mākou mau kulekele koʻikoʻi) a e hoʻi i kā mākou Pūʻulu Hana Kūʻai.
Manaʻo mākou i nā hoʻopiʻi āpau a e noiʻi mākou i nā pilikia āu i hāpai koke ai, me ka pololei a me ka pololei.
Manaʻo wau he palupalu. Pehea ʻoe e kōkua ai iaʻu?
Hoʻomaopopo ʻo Rundles i ke koʻikoʻi o ka ʻike ʻana a me ke kākoʻo ʻana i nā mea kūʻai pilikia a mākou e launa pū ai. ʻIke mākou he ʻokoʻa ke kūlana o kēlā me kēia kanaka a no laila e loiloi mākou i kēlā me kēia hihia i kēlā me kēia kumu e hōʻoia e hana pū mākou e pale i ka piʻi ʻana o ka hihia inā hiki. E hāʻawi ʻia kā mākou mea kūʻai Vulnerable i Luna Hoʻokele Welfare e mālama pono i ka hihia a hiki i ka hoʻoholo ʻana.
I ka loiloi ʻana i kahi moʻokāki no nā mea nāwaliwali, hiki iā mākou ke noi e ʻike i nā palapala e kākoʻo i kāu koi. ʻO nā hiʻohiʻona o nā hōʻike e pono ai mākou e komo (akā ʻaʻole i kaupalena ʻia i):
- He leka mai kāu GP, Halemai a i ʻole Kauka Lapaʻau Kuleana.
- He leka na ka Makai a i ʻole kekahi limahana kākoʻo.
- Nā memo kūpono / Hōʻuluʻulu Moʻolelo Lapaʻau.
- Palapala hoʻomaikaʻi
E ʻoluʻolu e hoʻokaʻaʻike mai i kā mākou hui aloha hoʻolaʻa me kāu palapala ma kā mākou leka uila - [pale ʻia ka leka uila] a i ʻole ma ka leka i: Welfare Team, Rundle & Co Ltd, PO Box 11113, Market Harborough, LE16 0JF.
E ʻoluʻolu e kelepona mai iā mākou inā manaʻo ʻoe he kanaka palupalu ʻoe, a e hana mākou i ka mea maikaʻi loa e kōkua iā ʻoe i ka hoʻoholo ʻana i ka ʻaiʻē.
Hiki iā mākou ke kōkua i ka hoʻopaʻa inoa ʻana i kekahi nā ʻoihana aʻoaʻo hoa ʻekolu inā makemake ʻia ke kākoʻo hou aku.