Rundles continues to emulate its 2013 successes with 3 new contract wins. We would like to welcome the following clients to Rundles:
• Maidstone, Swale and Tunbridge Wells Revenues Consortium
• Dorset County Council Parking Services
• All authorities on the Hampshire framework for parking services
Rundles is also delighted to announce that following a formal procurement process, we have been retained by Guildford Borough Council as the sole enforcement contractor for the collection of unpaid liability orders and penalty charge notices.
Managing Director Chris Rundle says “We are absolutely delighted with our recent successes; both at new and existing authorities. Our expansion into the parking sector is not only a reflection of our trusted status and consistent performance but also of the commitment and hard work ofeach and every single employee.”
Part 3 and Schedule 12 of the Tribunals Courts and Enforcement Act 2007 was implemented 8 days ago and Rundles is delighted that the transition from old regulations to new has gone smoothly.
As with any new legislation the first 12 months is crucial, which is why Rundles has introduced additional monitoring and auditing of all staff actions on an on going basis to guarantee compliance. We have also upgraded our monthly management reports that are sent to each of our clients, taking into consideration the requirements of the new regulations and providing real, tangible statistics that will allow us to build upon and adapt our working processes over the coming year.
Chris Rundle, Managing Director says “The continued communication we have had over the last week from both our office and field based staff and local authority clients is encouraging and it’s clear that everyone wants to be fair, transparent and to work together for a better enforcement industry. I know Rundles as a company, and the individual staff we employ, are looking forward to setting the standard for the future of enforcement within local government.”
Over the last 4 weeks we have seen the final statutory instruments released in relation to the fees enforcement agents can charge, the enhanced certification process, prescribed forms and transitional arrangements. We are now delighted that HMRC has issued the guidance for VAT on enforcement fees meaning we are now on course for a smooth transition to the new regulations on 6 April.
Rundles has remained proactive in keeping its clients informed of our proposed transitional arrangements for existing cases and we have provided training for local authority staff; 52 briefings so far. All of our Directors have been available 24/7 to our clients to assist with any queries they have had and we have worked closely with local authority representatives to create bespoke recovery processes that meet their requirements and adhere to the new legislation.
The last 3 weeks has seen us conduct 5 regional training courses for all office and field based employees on the Taking Control of Goods Regulations and also the organisation of vulnerability training courses for our enforcement agents, hosted by the Money Advice Trust, to ensure we are fully prepared and that there is no disruption to our service delivery.
We are also training 3rd parties including auctioneers, storage and removal contractors and the third sector.
Our Collections System provider, OneStep Solutions, has been working tirelessly with our IT department to ensure that all legislative amendments have been made to the system, that new client schemes have been created to reflect the new recovery process and that all of our prescribed forms are fully compliant with Government requirements. Users of our ClientWeb portal will experience no issues or delays due to the transition and can continue to update cases as normal.
Rundles has also spent the last 6 weeks distributing information leaflets to debtors on the new regulations and how these may impact upon their debt.
If you are a client and you have questions relating to the new regulations, please feel free to contact your Contract Manager or one of our Directors.
If you are a debtor, please contact our Customer Call Centre on 08456 585030 or email firstname.lastname@example.org.
Last week the Government released The Certification of Enforcement Agents Regulations 2014, detailing the certification process for enforcement agents and providing the prescribed forms and notices to be used.
With the recovery process, new fee structure, prescribed forms and certification process finalised, we are only awaiting final transitional arrangements from the old regulations to the new and guidance from HMRC on VAT.
Our Contract Managers are already supplying clients with our new working processes and providing training for Council staff across the Country. This week, we also began distributing information leaflets to debtors detailing the changes and how this may affect them.
If you are a local authority and require further information, please contact your Contract Manager.
If you are a debtor and require further information, please visit our FAQ page.
The new regulations for enforcement agents is being implemented on 6 April 2014.
The Tribunals, Courts and Enforcement Act covers all aspects of enforcement from the training and certification of agents, the process for enforcing debts, the fees chargeable through to the letters/forms used.
Over the coming weeks, Rundles will be ensuring that not only are our staff and clients aware of our transition processes for 6 April, but also our debtors and how the new regulations will impact them.
Make sure you keep an eye on our website for further information.
Rundles is a 5-star debt recovery agency specialising in council tax, penalty charge notices and national non-domestic rates.
Our team of certificated enforcement agents is one of the largest in the country. Each of them is handpicked for their skills, attitude and approach and given comprehensive training to make sure they continue to deliver excellent collection rates.
Integrity and transparency are vital to us. Our clients’ accounts are fully audited by an independent Top 20 accountancy firm and Dun & Bradstreet recently gave us a 5-star rating, which means the condition of our business is superior to other firms in the industry.