Ministry of Justice consultation document commended by Rundles

Further to the recent tightening of bailiff regulations and the updated National Standard for Enforcement Agents, the Ministry of Justice has today released the long-awaited consultation document on transforming bailiff action. (more…)

Rundles welcomes tightening of Bailiff regulations

“Rundles strongly supports the need for stricter regulations in the industry… this is a very encouraging step…”

The Ministry of Justice recently confirmed the significant tightening of bailiff regulations, which has resulted in the government publishing an updated National Standard for Enforcement Agents. (more…)

Insight Magazine reports on Rundles re-appointment in Newham

Partnership with Olympic Borough headlines in flagship IRRV magazine

Rundles success in securing a further 4-year contract with the London Borough of Newham earlier this year has been reported on by leading IRRV magazine Insight in the December edition of the monthly publication. (more…)

Rundles retains Tower Hamlets

Rundles will continue to provide the London Borough of Tower Hamlets with debt recovery services after a tender application proved successful under the ESPO framework earlier this year.

The all-encompassing contract includes the recovery of Council Tax, NNDR, Commercial Rent, Parking Services, Sundry Debt, Warrants of Arrest and Tracing Agent Services. (more…)

Rundles confirmed under ESPO contract extension

After reviewing proposals from approved companies to be considered for a 12-month contract extension, Rundles has been successfully accepted under the ESPO framework until 31 December 2012.

Rundles has been an ESPO approved service provider since 2009 and this latest agreement will take the partnership into a fourth year. (more…)

East Riding chooses Rundles to recover its debt

“The award of this contract is yet further evidence that we are best qualified to recover all types of debt”

Rundles has recently been confirmed as a debt recovery service provider to the East Riding of Yorkshire Council. The contract covers debts due to the Council arising from council tax, non-domestic rates, former tenant arrears, sundry debt, housing and road traffic debt.

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Bailiffs Services

Rundles provide a range of debt recovery, investigation and enforcement services covering council tax, national non-domestic rates, bid levy, penalty charge notices, commercial rent, sundry debt, overpaid housing benefit and former tenant arrears.

FAQ’s for the Debtors

Having a bailiff write, call or appear on your doorstep raises all sorts of questions. We have listed some of the most frequently asked below, to help guide you through the process and hopefully get out of debt as quickly as possible.

Why am I getting correspondence from you?
Unless there has been a mistake [see I have received a letter for someone who does not live at my address below], you owe money to a client who has instructed us to recover their debt.

I have received a letter/hand delivered notice, what should I do?
Use the phone number on the letter and speak to us immediately. If you ignore the notice you will be charged more money.

What happens if I continue to ignore the letter?
On top of the higher charges, we will continue recovery action. That means someone can come into your home and remove your goods for sale to cover the debt arrears.

I have received a letter for someone who does not live at my address, what should I do?
If you are not the person on the notice you should contact us immediately, with a forwarding address for the debtor if possible, so we can update our records. You can contact us here.

What happens when a bailiff calls?
The bailiff will carry an identity card and a certificate issued by the court. He or she is entitled to collect full payment of the debt including their costs or remove your goods for sale to clear the debt.

What happens if I do not answer the door?
The bailiff will try and discuss your case with you prior to removal of your goods. If you refuse to open the door or discuss the case they may remove your car or other goods located outside your house. If you do not have any goods the case may be referred back to the client, who will seek to use other recovery options. In that case the debt will remain and the charges will increase further.

What should I do if I wish to dispute the debt?
We won’t suspend recovery action unless instructed to do so by the client to whom you owe the debt. If you feel you have a dispute you should try and resolve it with the client as quickly as possible. Once you have done that you should contact us straightaway to agree a new repayment plan if applicable.

What if I cannot afford to pay this debt?
If you can’t pay the debt in full it may be possible under certain circumstances to accept a short-term arrangement. In that instance a bailiff will visit your premises to assess the next appropriate course of action.

How can I pay this debt?
Rundles offer a range of payment options depending on the type of debt owed. These include:

• Cash to the bailiff
• Credit/debit card (click here to pay online now)
• Direct debit
• PayPoint
• Post office
• Postal payments to 53 Northampton Road, Market Harborough, Leicestershire, LE16 9HB
• Banker’s draft/building society cheque
• Counter payment at any of our offices

All payments must be made to Rundles and include all fees and charges incurred, your bailiff reference number, name and address.

How much will I be charged?
That depends on how quickly you settle your debt – the longer you go without settlement the higher the charges you will incur. All our charges are made in accordance with the relevant legislation and individual contracts.  Details are as follows:

Debtor charges Council Tax and NDR

Pricing Schedule Penalty Charge Notices

Complaints Procedure

All complaints can be made via our complaint form or by letter, email or fax to our Complaints Manager (see downloads below) detailing your name and address and if possible debtor reference or Client/Council reference number.  If you are happy for us to contact you by telephone, please supply a number as we many need further information.

Download Rundles Complaints Procedure

Standard Complaint form

Which goods can be seized?
The bailiff will only seek to remove goods if you are unwilling to pay the debt. In that instance, her or she can only seize goods that belong to the debtor or are jointly owned by the debtor [even if the other joint owner is not the debtor].

Generally the bailiff cannot seize:

• Goods that belong to another person
• Fixtures and fittings
• Goods on hire purchase
• Rented goods

In addition the bailiff would not seek to remove the following goods:

• Such clothing, bedding, furniture, household equipment or provisions as are necessary for satisfying the basic domestic needs of the debtor and his/her family
• Such tools, books, vehicles, and other items of employment as are necessary to the debtor for use personally in their employment, business and vocation
• The clothes and bedding of the debtor and his/her family
• The tools and implements of the debtor’s trade

How can I complain about Rundles and its employees?
Rundles always try to collect debts as quickly and easily as possible. A bailiff call may be a stressful event but we expect all of our employees to act in a professional manner.  If you feel that you have been treated badly or the bailiff has acted incorrectly, you should contact our complaints manager Tracy Harper.

Rundles is a corporate member of the Civil Enforcement Association [CIVEA], who operate a formal complaints procedure. If you are unhappy with the response provided by Rundles you can contact them via the websites of their predecessors at www.acea.org.uk or www.ensas.org.uk.

Where else can I get advice on debt management?
There are plenty of debt management companies out there but before you speak to them – which will cost you money – you should seek free independent advice from your local Citizens Advice Bureau. Visit their website here for further information.

About Rundles

People are our business. We have dedicated staff in all areas of the country that understand the pressures both clients and defaulters are under.

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