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Complaints Policy

Our goal is to provide the highest levels of service possible.

If you feel our service has fallen below the standards you expect, please let us know so that we can resolve any issues you raise.

To lodge a complaint, please complete a Complaint Form and return to our Customer Service Centre by post or email.  Our contact details are shown on the Complaints Form.

You can download the Complaint Procedure and Complaint Form using the links below.

Information Security Policy

The Board and management of Rundles are committed to preserving the confidentiality and integrity of all physical and electronic information assets throughout the organisation.

As a trusted supplier to clients in the public sector, Rundles understand the importance of information security and take this area extremely seriously.

We ensure effective information security measures by maintaining detailed risk and recovery plans and implementing effective mitigation strategies.

This level of planning and focus on security has enabled our ISO27001 accreditation (international standard for information security management) and ensures Rundles deliver on its promise to maintain data and information security at all times.

For further information, please view our policy summary at the link below.

Health & Safety Policy

We are committed to ensuring the health, safety and welfare of our employees and we are certificated by a UKAS accredited certification body to ISO 45001 – Occupational Health and Safety Management Systems.

All activities of Rundles are conducted in accordance with relevant legislation and best practice.  Rundles  will provide all resources as are necessary to deliver a working environment where safety is placed at the forefront of our activities, and which meets statutory obligations.

For further details, please view our policy statement via the link below.

Environmental Policy

Rundles are certificated by a UKAS accredited certification body to ISO 14001  – Environmental Management Systems.

We are therefore committed to reducing our environmental impact and continually improving our environmental performance as a fundamental part of our strategy and working practices.

It is our priority to encourage our customers and suppliers to do the same.

Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards the climate change promise and future generations.

Equality and Diversity Policy

We are recognised as an inclusive organisation with a workforce that reflects the diversity of the populations we serve.

We value our employees and customers as individuals with diverse opinions, cultures, lifestyles and circumstances.

We will respond positively to the diverse needs of our employees, customers and any stakeholders with whom we have dealings.

We will ensure that the selection, employment terms of contract, training, development and promotion are based solely on the criteria of merit and ability.

No job applicant, employee or ex employee will receive less favourable treatment on the grounds of race, religion, gender, marital status, sexual orientation, disability, caring responsibilities; social class; age, status as a refuge or any other protected characteristic.

For further details, please download our policy summary below.

Safeguarding Policy

Rundles is committed to safeguarding from harm all children, young people and adults at risk in contact in any way with Rundle’s activities and services, and to treating them with respect in all their dealings.

For further details, please access our Safeguarding Policy Statement via the link below.

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