Training Academy

Our Training Academy designs programmes, procures specialist trainers and delivers courses to staff, clients and stakeholders.

Employees undertake extended induction programmes through our Academy.  Enforcement Agents complete an 18 week, classroom and role based programme.  Induction includes key legislative areas, codes of practice, our customer service ethos and personal skills modules required to excel in their role.

In partnership with Staffordshire University, we provide a bespoke ‘Level 3’ course and qualification.  Awarded through the QAA National Higher Education Framework, our training significantly exceeds TCE 2007 requirements.

Client Training

We make no charge for client training including design and delivery of bespoke modules tailored to each Council’s requirements.  We have delivered training sessions for clients across the Country including such modules as:

• Legislation & Codes of Practice
• Enforcement procedures
• Vulnerability identification & management
• Local taxation masterclasses
• Debt negotiation
• Customer service
• Persistent evader strategies
• Enhanced recovery techniques
• Maximising the benefits of data

In the past 12 months, 100% of delegates ‘agreed’ or ‘strongly agreed’ that our training will be useful in their role, and 100% of delegates would “recommend the course to a colleague or other Authority” which demonstrates the effectiveness of our training programmes.

Through our partnership with Staffordshire University, we not only provide training, we also provide Council staff with formal qualifications via the QAA National Framework.

Our training increases the skills of Recovery Teams.  Management feedback also highlights an uplift in morale and motivation due to the qualifications achieved by their staff.

3^rd Sector Training

We provide training and engagement sessions to CABs and 3^rd sector organisations countrywide, including such modules as:

• Working practices
• Legislation & compliance
• Vulnerability identification & management
• Partnership working
• Q&A/feedback workshops

Following training with a Yorkshire CAB, complaints from this channel reduced significantly.  CAB Advisors understood the legality and fairness of our approach, worked with us to resolve enquiries without formal complaints and could discuss TCOG more effectively.

The testimonial below, received following a course delivered to a CAB branch, highlights the effectiveness of our training programme:

“I just wanted to give you my thanks for the recent training, the Advisors found it very interesting and informative – they’ve said it was one of the best sessions they’ve had!”

– Citizens Advice Bureau