Amy brings nearly 18 years’ industry experience to our organisation in both operational, contract & client management roles.
Amy’s primary responsibilities are to oversee the management of our client base, monitor service delivery and drive customer service performance. A recent example of this is our imminent accreditation to the Customer Service Excellence Standard which demonstrates our commitment to providing the best customer service in the industry.
Amy acts as ‘Board Sponsor’ for a number of clients and ensures she visits clients as much as possible. By discussing challenges and opportunities with clients, Amy is able to guide our Solution Design Teams to deliver innovation which is specifically targeted at client’s needs.
Amy has developed strong relationships with the 3rd sector to ensure we effectively support the vulnerable in society and are able to quickly react and respond to changes in individual’s circumstances.
Amy’s true passion is customer service. Amy takes every opportunity to discuss the experiences which people have had through contacting or working with Rundles. Only by hearing people’s experiences directly is it possible to continually enhance our service provision.
From the newsdesk
Rundles Wins Award for Best Local Authority Partnership Revenues at the Enforcement Excellence Awards 2022
Rundles Wins Award Is with great pleasure that we announce that Rundles has won the award for best “Local Authority Partnership Revenues” at the …
New Award We are delighted to announce that Rundles have obtained the “level 1 Social Value Award” from Social Value Quality Mark CIC. This award reflects …
Supporting the Defence and Armed Forces We are proud to announce that Rundles has signed the Armed Forces Covenant to demonstrate our support for the …