The Team

Amy Collins

Director of Client Services

Amy brings nearly 18 years’ industry experience to our organisation in both operational, contract & client management roles.

Amy’s primary responsibilities are to oversee the management of our client base, monitor service delivery and drive customer service performance.  A recent example of this is our imminent accreditation to the Customer Service Excellence Standard which demonstrates our commitment to providing the best customer service in the industry.

Amy acts as ‘Board Sponsor’ for a number of clients and ensures she visits clients as much as possible.  By discussing challenges and opportunities with clients, Amy is able to guide our Solution Design Teams to deliver innovation which is specifically targeted at client’s needs.

Amy has developed strong relationships with the 3rd sector to ensure we effectively support the vulnerable in society and are able to quickly react and respond to changes in individual’s circumstances.

Amy’s true passion is customer service.  Amy takes every opportunity to discuss the experiences which people have had through contacting or working with Rundles.  Only by hearing people’s experiences directly is it possible to continually enhance our service provision.

TOM GOVER

Chief Executive

Tom joined our Board as Chief Executive in February 2018. Previously, as a qualified Chartered Accountant, Tom worked as Senior Consultant for Ernst & Young.

Working for one of the ‘Big 4’ Accountancy firms, Tom is experienced in the unique challenges, demands, and opportunities within local and Central Government.

Having gained certification as an Enforcement Agent, Tom also recognises the importance of a highly trained and qualified workforce in delivering our ethical enforcement strategy.  Tom ensures our budget provides for extensive training, and externally accredited qualifications for our entire staff base throughout their career with Rundles.

Tom’s experience within public sector finance supports our delivery of innovative services which both maximise recovery and streamline each client’s back-office process.

As a qualified Chartered Accountant, Tom ensures our continued focus on systems and procedures which guarantee financial probity and regulatory compliance to our client base.

Andrew Shornyk

IT Director

Andrew has over 20 years of IT and commercial experience, having previously worked as an IT Project Manager and as an IT consultant in the media and software industries.

Andrew’s experience includes being a Prince2 Practitioner, software development, network security, software integration and is our champion of software/IT innovation and implementation.

His previous roles all included stringent data protection and handling requirements, which he continues to practice within his role at Rundles.

Andrew’s knowledge and foresight has led the organisation forward in its IT strategy led by client and business requirements within an ever-changing technology market.

Andy Grice

Director of Sales & Marketing

Andy is our Director of Sales & Marketing and is responsible for ensuring our clients are supported at all times.  Andy’s role includes developing innovative support services which help clients to streamline processes in their operation.

Andy has significant experience in delivering innovative solutions to local and central government, having previously worked in various roles within Royal Mail Group’s Government Division.

Being legally qualified (LLB Hons. Law), Andy sits on our Legal & Regulatory Compliance Board, ensuring all aspects of our operation are fully compliant with our legislative responsibilities.

Andy’s legal knowledge supports his core role of delivering innovative services to clients.  The ability to focus on both these elements ensures we are able to deliver solutions which are both effective for the client, and within the bounds of all governing legislation.