Following a recent audit of our customer service and enforcement processes, we are delighted to announce that we are now accredited to BS18477, the British standard for “Identifying and Responding to Consumer Vulnerability“.
The accreditation covers our entire operation including customer/debtor management services, staff training and enforcement processes ‘in the field’.
Amy Collins, Rundles Client Services Director stated “All our customers are different, with a wide range of needs, abilities and personal circumstances. Vulnerability is a complex, dynamic state that can affect anyone at any time for many different reasons. It is important we support any member of society, regardless of their personal circumstances. It is also important that we can prove to clients and stakeholders that we focus significant resource on this area; this vulnerability accreditation does just that.”
To find out how our focus on ethical enforcement and supporting all members of society can deliver enhanced collection rates for your Council, please email [email protected].