Accessibility
  • Fair
  • Effective
  • Intelligent
Pay Online Clientweb Login Contact Us
Font Size:
Colour Contrast:
Google Translate:

Our privacy policy has been updated. You can find it here: http://rundles.org.uk/privacy

Rundles Gain Vulnerability Accreditation

27th March 2017 | Press Release

Following a recent audit of our customer service and enforcement processes, we are delighted to announce that we are now accredited to BS18477, the British standard for “Identifying and Responding to Consumer Vulnerability“.

The accreditation covers our entire operation including customer/debtor management services, staff training and enforcement processes ‘in the field’.

Amy Collins, Rundles Client Services Director stated “All our customers are different, with a wide range of needs, abilities and personal circumstances.  Vulnerability is a complex, dynamic state that can affect anyone at any time for many different reasons.  It is important we support any member of society, regardless of their personal circumstances.  It is also important that we can prove to clients and stakeholders that we focus significant resource on this area; this vulnerability accreditation does just that.”

To find out how our focus on ethical enforcement and supporting all members of society can deliver enhanced collection rates for your Council, please email MHarkins@Rundles.org.uk.

 

Back to All News

Latest News

Rundles Sign Armed Forces Covenant

We are proud to announce that Rundles has signed the Armed Forces Covenant to demonstrate our support... Read More

Rundles Join the JBW Group

We’re delighted to announce that on 1st May 2019 Rundles joined the JBW Group following an acquisition... Read More

City of Wolverhampton Council, Sandwell MBC, Dudley MBC & South Staffordshire DC Appoint Rundles

Revenues Enforcement   We’re delighted to have been appointed by the 4 West Midlands Authorities to enforce... Read More

Rundles Appointed By Watford BC & Three Rivers DC

Revenues Enforcement We’ve continued our excellent performance in 2018 by successfully gaining the Watford BC & Three... Read More