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This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data, and how we will keep your data safe.
The purpose of this notice is to inform you of how we use your data and keep you fully aware of your rights.
It will be necessary, from time to time, to update this Privacy Notice. By coming back to this notice, at any point, you will see the updated Privacy Notice.
Rundle & Co Ltd (Rundles) are one of the leading providers of ethical enforcement services to the public and private sector, we specialise in prompt recovery of debt including Council Tax, Business Rates, Road Traffic and Commercial Rent.
Providing debt collection services. Your data is used to enable us to make contact with you and to allow Rundle & Co Ltd, on behalf of the Local Authority, to consider and make considered decisions when resolving your case. This also includes allowing us to make considered decisions when using special category data that we have collected from you, for example, medical information.
We use Body Worn Camera’s in order to protect both our agents and customers. Rundle & Co is the controller of the data and processes it under the basis of Legitimate Interest. The camera footage is encrypted and stored on a secure server, viewable only when a complaint is made by the debtor or agent by senior management.
We collect the following types of information to assist us with the collection of debt and decision making:
We want to make the whole experience as easy as possible for you, as much as us, in the collection of any debt that has been passed to us for collection from you.
Within the bounds of our obligations to our clients and current legislation you may have the right to change or ask for certain types of data to be removed. You will find more details in the section entitled What are my rights?
We fully understand our obligation to keep your personal data safe at all times. We take great care with your data at all times and have invested over many years to ensure that we do so.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
We do not share data with third parties other than those required in assisting the fulfilment of the requirements of a contract. These may be:
Where personal data is passed to any of these organisations, if we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We do not process any of your personal data outside of the European Economic Area (EEA). All data is processed within the United Kingdom.
You have the right to request:
You have the right to request a copy of any information about you that Rundle & Co Ltd holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact:
The Data Protection Officer, Rundle & Co Ltd, 53 Northampton Road, Market Harborough, Leicestershire LE16 9HB or email subjectaccessrequest@rundles.org.uk
To request for your information to be updated please call 08456 585 030 or email info@rundles.org.uk
If we choose not to action your request we will explain to you the reasons for our refusal.
If you feel that your personal data has not been handled correctly or you are not happy with our responses to any requests you have submitted to us with regards to the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Their contact details are as follows:
Telephone: 0303 123 1113
Online: https://ico.org.uk/concerns
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